Disconnected systems create drag. We create momentum.

Whether you're modernizing your contact center, implementing unified communications, or optimizing your sales stack—we bring structure to chaos. We transform fragmented systems into cohesive infrastructure that grows with your business.

Chat With An Expert

Your frontline teams weren’t hired to log case notes,
update CRMs, or chase follow-ups.

But that’s exactly where their time

goes—clicking,

copying, tabbing between tools.

Support, Sales, CX—everyone’s stuck doing the
platform’s job.

Meanwhile, IT’s left untangling a mess they didn’t create.

We help you replace the

goes—clicking,

copying, tabbing between tools.

So agents can support, reps can sell, and your tech stack finally works for your team—not the other way around.

What We Do Best

Smarter Business Calling, Simplified

Your phone system shouldn't frustrate customers or waste your team's time. We design and implement modern business communication systems with intelligent routing, seamless integrations, and analytics that turn every call into a professional experience.

Complete Business Communication System Design & Setup
Full Implementation, Training & Go-Live Support
Seamless CRM Integration & Real-Time Data Sync
AI-Powered Call Routing & Smart Queue Management
AI Voice Receptionist & Automated Call Summaries
Advanced Call Intelligence & Performance Reporting

Support Tools Built for Modern CX

Your agents are juggling too many tabs, and your customers are stuck repeating themselves.Our CX audit reveals what’s causing delays, dropped issues, and frustrated teams—before it hurts loyalty.

AI Chat & Routing That Eliminates Customer Transfers
Unified Inbox from Voice to Social and Everything in Between
Real-Time Sentiment Tracking & Conversation Intelligence
Self-Service Knowledge Base That Customers Actually Use
Interactive Agent Playbooks & Live Coaching
Automated Workforce Management & Schedule Optimization

Better Data. Bigger Pipeline. More Deals.

Your sales and marketing systems should fuel growth, not fight it. We architect the complete revenue engine—from data enrichment to deal coaching—with smart automation and proven processes that scale with your growth.

Revenue Architecture & Pipeline Optimization
Advanced Deal Stage Engineering & Forecasting
Intelligent Lead Routing & Qualification Systems
Digital Sales Rooms & Buyer Experience Design
Conversational Intelligence & Deal Coaching Insights
Advanced Data Enrichment & Contact Intelligence

Better Communication

In a world of disconnected tools and rising expectations, legacy systems hold teams back. Our audit helps uncover hidden friction across your communication stack—from phones and platforms to call flows and customer touchpoints.

Communication Platform Review
Telephony Readiness & Porting Plan
Collaboration Tool Review
CRM & Integration Mapping
Dynamic Call Routing
Infrastructure + Workflow Gaps
Fix Your Technology

Support Tools Built for Modern CX

In a world of disconnected tools and rising expectations, legacy systems hold teams back. Our audit helps uncover hidden friction across your communication stack—from phones and platforms to call flows and customer touchpoints.

AI-Powered Live Chat + Ticket Routing
Multi-Channel Contact Center Integrations (Voice, Chat, Email, SMS)
Conversation Enrichment + Sentiment Tracking
Integrated Knowledge Bases + Self-Service Workflows
Playbooks and Agent Guidance Tools
Unified Reporting Across CX + Sales Channels
Modernize your support ops

Simplified HubSpot and CRM Solutions

Most teams don’t need more tools—they need their CRM to work the way they do. Whether you’re starting fresh or cleaning up years of chaos, we design HubSpot setups that align to your sales, service, and marketing workflows—without overengineering.

New HubSpot CRM Setup or Migration
Pipeline + Deal Stage Architecture
Lead Routing & Workflow Automation
Contact Segmentation & Lifecycle Mapping
Reporting Dashboards for RevOps & CX
Marketing Copy + Asset Design
(Emails, Ad, CTA's, Landing page)
Simplify Your CRM
Trusted Partners
🎁 Benefits

Your Competitive Edge

Systems That Work, Together

Fewer dropped balls. Smoother handoffs. Happier teams.

We realign your tech stack so communication, support, and sales actually feel connected—and your customers notice.

Insights That Drive Action

Know what’s working—and what’s falling through the cracks.

We help you spot the patterns: underperforming agents, at-risk deals, or that one broken process killing your CSAT.

Less Manual. More Momentum.

Stop paying high-performers to do low-value work.

We automate what slows your team down—follow-ups, tagging, routing—so they can move faster and focus on outcomes.

Designed for Collaboration

Cross-functional projects shouldn’t take an act of Congress.

We bring teams together across Sales, Ops, and Support to build systems that reduce friction—and actually get adopted.

⚙️ Our Process

Simple, Repeatable, Outcome-Aligned

Step 1
Step 2
Step 3
Discover & Diagnose

Discover & Diagnose

We start by understanding how your systems, teams, and workflows operate today—and where friction is slowing things down.

Audit your existing tools, integrations, and workflows
Identify gaps, redundancies, and friction points
Align on objectives, success metrics, and constraints
Recommend & Design

Recommend & Design

Based on our findings, we suggest solutions that address the core issues—tools, processes, and architecture that actually fit.

Map solutions to your team size, structure, and needs
Recommend platforms, automations, and fixes
Outline a phased approach with quick wins and longer-term steps
Build & Optimize

Build & Optimize

We help bring the plan to life—launching, refining, and supporting your team as new systems go live.

Set up, configure, and test critical systems
Support onboarding, enablement, and documentation
Provide tuning and iteration support after go-live
📈 Statistics

Proven Results

35
%
Average Cost Reduction with a
single communication platform
50
%
Faster Call Handling Time when Using One Platform For Business Phones And Contact Center
5.5
Hours per Week
Time Saved Per Sales Rep Weekly & 14.5% Revenue Boost Through Sales Automation
📈 Statistics

Real Results. Real Stories.

📖 Still Curious?

The Questions You’re Thinking

Chat with a professional

Book a Call
What’s the difference between a business phone system and a contact center?
A business phone system (also called UCaaS, or Unified Communications as a Service) is built for internal calls, meetings, and messaging. A contact center platform (CCaaS) handles customer-facing interactions—like support queues, call routing, and agent tools. We help you decide if you need one, the other, or both.
Can we switch from our current phone setup without disruption?
Yes. Whether you're on an old PBX, VoIP system, or a legacy cloud provider, we manage the phone number transfers, call flow mapping, and rollout steps to keep it smooth and low-risk.
What does this usually cost?
Most business phone systems (UCaaS) cost $15–$35 per user/month. Contact center platforms (CCaaS) range from $75 to $200 per agent/month, depending on complexity and features like automation or AI. We help you right-size based on need—not hype.
What’s the typical process to work with Rivvet?
We start with a quick audit of your current tools and goals. Then we design a solution, compare vendors, and support your rollout or migration. No guesswork, no pushy sales pitches.
What kind of results can we expect?
Clients often see 20–40% cost savings, faster response times, and better team performance—whether we’re modernizing your phones or streamlining your support workflows.
🔎 Spot the Friction

What’s Slowing
You Down?

Download the Friction Report — a fast, focused guide to the most common blockers hiding in UCaaS, CCaaS, and CX stacks — and how to fix them before your next renewal.

Inside the report:
6 stack-fit issues that cause platform fatigue
Where contracts hide margin traps & wasted  spend
The most overlooked integration gaps in mid-market teams
3 ways to gain leverage before you talk to vendors
Run My Report
No spam. No fluff. Just the friction — decoded.